Privacy Policy for Smart Climate

At Smart Climate, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable Belgian and EU laws.

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1. Information We Collect

1.1 Information You Provide:

• Full name
• Contact details (address, email, phone number)
• Company name and job title (if applicable)
• Preferences or interests related to our products and services

1.2 Information We Automatically Collect:

• IP address, browser type, and version
• Time zone, device information, and operating system
• Interaction data (pages visited, duration, and navigation paths on our website)

1.3 Information from Third Parties:

We may receive information from:

• Business partners and service providers
• Payment processors and delivery services
• Analytics and advertising networks

2. How We Use Your Information

We process your personal data for the following purposes:

• To provide products, services, and support based on your requests.
• To personalize your experience and improve our services.
• To communicate updates, promotions, and changes to our services.
• To comply with legal obligations and safeguard our operations.

Legal Basis for Processing:

We process your data based on your consent, contractual obligations, compliance with legal requirements, or legitimate business interests.

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

• Third-party service providers (e.g., IT support, analytics, or delivery partners).
• Authorities, if required by law or legal proceedings.
• Business partners, to improve our services and operations.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website performance. By continuing to browse our website, you consent to the use of cookies. For detailed information on the cookies we use and how to manage them, please refer to our Cookie Policy.

5. Data Retention

We retain personal data for the period necessary to fulfill the purposes outlined in this policy or as required by law:

• Customer accounts: Retained for 6 years for legal and tax purposes.
• Project data: Retained indefinitely for project tracking and support.
• General inquiries: Retained for 12 months unless additional communication consent is provided.

6. Your Rights

Under GDPR, you have the right to:

• Access your personal data and request a copy.
• Correct or update inaccurate information.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to data processing in specific circumstances.
• Data portability, allowing you to move your data to another service provider.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit):

Website: https://www.gegevensbeschermingsautoriteit.be​

To exercise these rights, contact us at contact@smartclimte.be

7. Data Security

We implement robust technical and organizational measures, including encryption and firewalls, to protect your personal data. However, please note that no online transmission is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

Your data may be transferred to and stored in servers located outside Belgium. We rely on mechanisms such as Standard Contractual Clauses (SCCs) to ensure GDPR compliance for such transfers.

9. Updates to This Privacy Policy

We may update this privacy policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on our website, and where appropriate.

10. Contact Us

If you have questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: contact@smartclimate.be
• Address: Smart Climate bv, Grommer 14, 8301 Knokke-Heist, Belgium

This policy reflects Smart Climate's commitment to transparency and data protectio.

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